Definitions
Client: any professional or natural person with legal capacity within the meaning of Articles 1123 et seq. of the French Civil Code, or any legal entity, who visits the Site covered by these general terms and conditions.
Services: https://elionis.fr makes the following available to Clients:
Content: All the elements making up the information on the Site, including texts – images – videos.
Client information: Hereinafter referred to as “Information,” meaning all personal data that may be held by https://elionis.fr for managing your account and the customer relationship, and for analytics and statistical purposes.
User: Any internet user who connects to or uses the aforementioned site.
Personal information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978, the French Data Protection Act, « loi Informatique et Libertés »).
The terms “personal data,” “data subject,” “processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679)
1. About this website.
Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy (LCEN), users of the website https://elionis.fr are hereby informed of the identity of the various parties involved in its creation and upkeep:
Owner: elionis Share capital: €25,000 VAT number: FR35484736103 –
Publication director: Mr. DELMAS – 01 83 73 50 50
The publication director is a natural person or a legal entity.
Webmaster: Mr. DELMAS – 01 83 73 50 50
Host: elionis – 01 83 73 50 50
Data Protection Officer: Mr. SERRE – dpo]@[elionis.fr
2. General terms of use of the site and the services offered.
The Site is a work of authorship protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Client may not, in any way, reuse, transfer or exploit for its own account all or part of the elements or works of the Site.
Use of the site https://elionis.fr implies full and unreserved acceptance of the general terms of use described below. These terms of use may be amended or supplemented at any time; users of the site https://elionis.fr are therefore invited to review them regularly.
This website is normally accessible to users at all times. However, an interruption for technical maintenance may be decided by https://elionis.fr, which will then endeavor to inform users in advance of the dates and times of the work. The website https://elionis.fr is regularly updated by the person in charge at https://elionis.fr. Likewise, the legal notice may be amended at any time; it is nevertheless binding on users, who are invited to refer to it as often as possible in order to stay informed of it.
3. Description of the services provided.
The purpose of the website https://elionis.fr is to provide information about all of the company’s activities. https://elionis.fr strives to provide on the site https://elionis.fr information that is as accurate as possible. However, it cannot be held liable for omissions, inaccuracies or failures to update, whether caused by itself or by the third-party partners that supply it with this information.
All information on the site https://elionis.fr is provided for guidance only and is subject to change. Furthermore, the information on the site https://elionis.fr is not exhaustive. It is provided subject to any changes made since it was posted online.
4. Contractual limitations on technical data.
The site uses JavaScript technology. The website cannot be held liable for any material damage related to the use of the site. In addition, the site user agrees to access the site using recent, virus-free equipment and an up-to-date, latest-generation browser. The site https://elionis.fr is hosted by a provider within the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679)
The goal is to provide a service that ensures the best possible availability rate. The host ensures continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance, upgrades to its infrastructure, infrastructure failures, or if the Services generate traffic deemed abnormal.
https://elionis.fr and the host cannot be held liable for any malfunction of the internet network, telephone lines, or computer and telephone equipment, in particular due to network congestion preventing access to the server.
5. Intellectual property and infringement.
https://elionis.fr owns the intellectual property rights and holds the rights of use to all elements accessible on the website, including texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the site, by any means or process whatsoever, is prohibited without the prior written authorization of: https://elionis.fr.
Any unauthorized use of the site or of any of the elements it contains will be considered an infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code.
6. Limitation of liability.
https://elionis.fr acts as the publisher of the site. https://elionis.fr is responsible for the quality and accuracy of the Content it publishes.
https://elionis.fr cannot be held liable for any direct or indirect damage caused to the user’s equipment when accessing the website https://elionis.fr, resulting either from the use of equipment that does not meet the specifications set out in section 4, or from the occurrence of a bug or an incompatibility.
https://elionis.fr likewise cannot be held liable for any indirect damage (such as loss of business or loss of opportunity) resulting from the use of the site https://elionis.fr. Interactive areas (the ability to ask questions in the contact area) are available to users. https://elionis.fr reserves the right to delete, without prior formal notice, any content posted in this area that violates the laws applicable in France, in particular the provisions relating to data protection. Where applicable, https://elionis.fr also reserves the right to hold the user civilly and/or criminally liable, in particular in the case of racist, abusive, defamatory or pornographic messages, regardless of the medium used (text, photograph, etc.).
7. Personal data management.
The Client is informed of the regulations governing marketing communications, the Law of June 21, 2014 on confidence in the digital economy, the French Data Protection Act (« loi Informatique et Libertés ») of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Parties responsible for collecting personal data
For Personal Data collected when the User creates a personal account and browses the Site, the controller of the Personal Data is: elionis. https://elionis.fr is represented by Mr. SERRE.
As the controller of the data it collects, https://elionis.fr undertakes to comply with the applicable legal provisions. In particular, it is the Client’s responsibility to define the purposes of its data processing, to provide its prospects and customers, once their consent has been obtained, with complete information about the processing of their personal data, and to maintain an accurate record of processing activities. Whenever https://elionis.fr processes Personal Data, https://elionis.fr takes all reasonable measures to ensure that the Personal Data is accurate and relevant to the purposes for which https://elionis.fr processes it.
7.2 Purposes of the data collected
https://elionis.fr may process all or part of the data:
- to enable browsing of the Site and the management and traceability of the services ordered by the user: Site connection and usage data, billing, order history, etc.
- to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
- to improve browsing on the Site: connection and usage data
- to conduct optional satisfaction surveys on https://elionis.fr: email address
- to run communication campaigns (text message, email): phone number, email address
- to ensure service quality and for training purposes: recording of telephone calls (with the possibility to object)
https://elionis.fr does not sell your personal data, which is therefore used only when necessary or for statistical and analytical purposes.
7.2.1 Recording of telephone calls
As part of the customer relationship and continuous improvement, elionis records 100% of external telephone calls by default for service quality and training purposes. Recordings may be listened to only by authorized persons.
You may object to the recording at any time by informing the person you are speaking with; the recording is then stopped for the remainder of the conversation.
Recordings are kept for a maximum of 180 days and then deleted, unless specifically required for the handling of a dispute or by a legal obligation.
You may exercise your right of access to a recording concerning you in accordance with the procedures described in this policy. To make the search easier, please provide the date, the approximate time and, if possible, the calling number or the department contacted.
7.3 Right of access, rectification and objection
In accordance with the applicable European regulations, Users of https://elionis.fr have the following rights:
- the right of access (Article 15 GDPR) and rectification (Article 16 GDPR), the right to have Users’ data updated and completed, and the right to have Users’ personal data blocked or erased (Article 17 GDPR) where it is inaccurate, incomplete, ambiguous or out of date, or where its collection, use, disclosure or retention is prohibited
- the right to withdraw consent at any time (Article 13-2c GDPR)
- the right to restriction of the processing of Users’ data (Article 18 GDPR)
- the right to object to the processing of Users’ data (Article 21 GDPR)
- the right to portability of the data Users have provided, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
- the right to decide what happens to Users’ data after their death and to choose whether https://elionis.fr should disclose (or not) their data to a third party they have designated in advance
As soon as https://elionis.fr becomes aware of a User’s death, and in the absence of instructions from that User, https://elionis.fr undertakes to destroy their data, unless retaining it is necessary for evidentiary purposes or to comply with a legal obligation.
If the User wishes to know how https://elionis.fr uses their Personal Data, ask for it to be corrected, or object to its processing, the User may contact https://elionis.fr in writing at the following address:
elionis – DPO, Mr. SERRE
Centre Ccial du Parc 77150 Lésigny.
In this case, the User must specify the Personal Data they would like https://elionis.fr to correct, update or delete, identifying themselves precisely with a copy of an identity document (ID card or passport).
Requests to delete Personal Data will be subject to the obligations imposed on https://elionis.fr by law, in particular with regard to the retention or archiving of documents. Finally, Users of https://elionis.fr may file a complaint with the supervisory authorities, in particular the CNIL (French data protection authority) (https://www.cnil.fr/fr/plaintes).
7.4 Non-disclosure of personal data
https://elionis.fr will not process, host or transfer the Information collected about its Clients to a country located outside the European Union or recognized as “not adequate” by the European Commission without first informing the client. However, https://elionis.fr remains free to choose its technical and commercial processors, provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
https://elionis.fr undertakes to take all necessary precautions to preserve the security of the Information and, in particular, to ensure that it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Client’s Information comes to the attention of https://elionis.fr, it must inform the Client as soon as possible and notify the Client of the corrective measures taken.
In connection with the elionis.fr website (informational website) and its contact form, elionis does not intend to collect so-called “sensitive” data within the meaning of the GDPR (for example, health data). We ask users not to submit any sensitive data via the contact form. However, in the performance of our client contracts and through our dedicated tools/portals (restricted access), elionis may process data that may include sensitive data where this is necessary to provide the services. Such processing is then governed by contract and subject to enhanced security measures.
The User’s Personal Data may be processed by elionis, any subsidiaries it may have, and processors (service providers), solely to achieve the purposes of this policy.
Within the limits of their respective duties and for the purposes set out above, the main people likely to have access to the data of Users of https://elionis.fr are primarily our customer service agents.
No personal health data is transferred to a country outside the European Economic Area.
7.5 Types of data collected
For users of the site https://elionis.fr, we collect the following data, which is essential for the service to operate and is retained for a maximum of 60 months after the end of the contractual relationship: last name, first name, postal address, email address, phone number.
https://elionis.fr also collects information that helps improve the user experience and provide contextual advice. Accordingly, https://elionis.fr may process all or part of the following data:
1 – Enable browsing of the site, as well as the management and traceability of the services ordered by the user: site connection and usage data, billing, order history, etc.
2 – Prevent and combat computer fraud (spamming, hacking, etc.): equipment used for browsing, IP address, password (hashed).
3 – Improve browsing on the site: connection and usage data.
4 – Conduct optional satisfaction surveys on https://elionis.fr: email address.
5 – Run communication campaigns (text message, email): phone number, email address.
https://elionis.fr does not sell your personal data, which is used only when necessary, or for statistical and analytical purposes.
This data is retained for a maximum of 60 months after the end of the contractual relationship.
Call recordings: retained for 180 days maximum.
8. Incident notification
Despite our best efforts, no method of transmission over the internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. If we became aware of a security breach, we would notify the affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to keeping our clients fully informed of all matters relating to the security of their account and to providing them with all the information they need to help them meet their own regulatory reporting obligations.
No personal information about the user of the site https://elionis.fr is published without the user’s knowledge, or exchanged, transferred, assigned or sold on any medium to third parties. Only in the event that https://elionis.fr and its rights were acquired could such information be transferred to the prospective acquirer, who would in turn be bound by the same obligation to retain and modify the data with respect to the user of the site https://elionis.fr.
Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, https://elionis.fr uses networks protected by standard measures such as firewalls, pseudonymization, encryption and passwords.
When processing Personal Data, https://elionis.fr takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration or destruction.
9. Cookies and hyperlinks
9.1 Cookies and trackers used on this website
A “cookie” or “tracker” is a small file or piece of information stored by your browser on your device (computer, smartphone, tablet) when you visit a website.
The website https://elionis.fr only uses trackers that are strictly necessary for its operation or for providing a service you request. In accordance with Article 82 of amended Law No. 78-17 of January 6, 1978 (the French Data Protection Act, « loi Informatique et Libertés ») and the recommendations of the CNIL (the French data protection authority), these trackers do not require your prior consent: this is why no cookie consent banner is displayed on the website.
The only tracker used is the following:
- Language choice (“ex-lang-choice”, browser local storage): remembers the language you have chosen (French, English or Spanish) so that you are not asked again on each visit. It contains no personal data and remains on your device until you delete it.
The website does not set any audience measurement, advertising or social media cookies, and does not call on any third-party service when pages load: the fonts and other resources of the website are hosted on elionis’s servers.
Should elionis use trackers that require consent in the future (for example, non-exempt audience measurement or third-party content), your consent would be obtained beforehand and this policy would be updated.
You can delete the cookies and data stored by the website at any time in your browser settings.
9.2 Hyperlinks
The website https://elionis.fr contains a number of hyperlinks to other websites, set up with the authorization of https://elionis.fr. However, https://elionis.fr is not able to check the content of the websites thus visited and therefore accepts no liability in this respect.
The links to our social media pages (LinkedIn, X/Twitter) are simple links: no content from these networks is loaded on the website. By clicking on one of these links, you leave the website https://elionis.fr and the privacy policy of the network concerned applies.
10. Governing law and jurisdiction.
Any dispute relating to the use of the site https://elionis.fr is governed by French law. Except where prohibited by law, exclusive jurisdiction is granted to the competent courts of CRÉTEIL (VAL DE MARNE / 94000).